Shipping policy

Last updated: October 30, 2026

Thank you for shopping with Dallisten. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are typically processed, carefully inspected, and packaged within 1–3 business days (excluding weekends and public holidays) before being handed over to our international shipping carriers.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, and handling fees imposed by the destination country's customs authorities. Unless clearly indicated as duty-paid (DDP) at checkout, these charges are not included in the item price or standard shipping fee and remain the responsibility of the recipient.

Packaging & Unboxing Care

To ensure safe transit across long distances and optimize packaging efficiency, longer floral stems may be gently bent or curved inside protective boxes. Each stem features an internal flexible wire core and can be effortlessly straightened and restyled by hand upon opening without damage. Foliage or petals slightly flattened during shipment can be gently fluffed by hand or restored with a brief pass of warm air from a hairdryer on a low, gentle setting.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

Shipping availability is shown at checkout.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with your order number and photos of the shipping box and damaged contents so we can promptly arrange a replacement or refund. Please note that bendable stem adjustments and transit compression are normal for floral decor and can be restored using the unboxing steps above.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at 13231195521@163.com or use the contact details in our contact information policy.